Refund Policy
Last Updated: 16-03-2026
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds, cancellations, and billing adjustments for services provided by Zexlo (previously Jangras Web Services / Jangras Host) (“Zexlo”, “we”, “our”, or “us”).
By purchasing or using our services, you acknowledge and agree to this Refund Policy.
All payments made to Zexlo are final and non-refundable, unless explicitly stated otherwise in writing
Refunds, if applicable, are granted at the sole discretion of Zexlo
This Policy applies to all services including hosting, cloud infrastructure, storage, managed services, and related offerings
Refunds may be considered only under the following circumstances:
Duplicate or accidental payments made by the customer
Payment processed successfully but service not provisioned within a reasonable time
Proven technical issue from Zexlo’s side that renders the service unusable
Incorrect billing due to system or operational error
All refund requests are subject to verification and approval.
The following services are strictly non-refundable:
Domain registration, renewal, or transfer services
Third-party services (including but not limited to AWS, Google Cloud, APIs, or integrations)
Partially used or consumed services
Setup fees, onboarding charges, and professional services
Custom development or configuration work
Promotional, discounted, or trial-based plans
Services are billed on a monthly, annual, or usage-based model
Charges are applicable from the date of service activation
Customers are responsible for timely payment of invoices
Failure to pay may result in suspension or termination of services
Customers may cancel services at any time through their account or by contacting support
Cancellation does not automatically entitle the customer to a refund
Services will remain active until the end of the billing cycle unless terminated earlier
To request a refund:
Submit a request within 7 days of the transaction date
Email your request to support@zexlo.in
Include relevant details such as:
Transaction ID
Service details
Reason for refund request
Zexlo may request additional information to process the request.
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method unless otherwise agreed
Processing time may vary depending on banks or payment providers
In certain cases, Zexlo may issue service credits instead of monetary refunds
Credits can be used for future purchases and are non-transferable
Credits are valid for a limited period as specified at the time of issuance
Customers are encouraged to contact Zexlo support before initiating a chargeback
Unauthorized chargebacks may result in:
Immediate suspension of services
Permanent account termination
Legal or recovery action if applicable
Payments made for third-party services are governed by their respective refund policies
Zexlo is not responsible for refunds related to third-party services
Zexlo shall not be liable for any indirect or consequential losses related to refunds
Refunds, if approved, are limited to the amount paid for the affected service
No compensation shall be provided for business loss, downtime, or data loss
Zexlo may, at its sole discretion, consider refunds in exceptional cases, including:
Long-term service outages caused solely by Zexlo
Critical system failures impacting service usability
Regulatory or compliance-related requirements
Zexlo reserves the right to modify this Refund Policy at any time
Updated versions will be published on the website
Continued use of services constitutes acceptance of updated terms
This Policy shall be governed by the laws of India
Any disputes shall fall under the jurisdiction of applicable courts
For refund-related queries or requests:
Email: support@zexlo.in
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